MANAGED IT SERVICES

Overview

MANAGED IT SERVICES

FIXING ISSUES BEFORE THEY HAPPEN

Imagine several months passing without having to worry about an IT-related issue. No hassles over software updates or integration, no frustration around downtime and no lost sleep over a security breach. You’re away from the office, feeling confident that your company’s complete IT infrastructure is being fully taken care of.

The long and short of it: Our Managed IT services give you the best value for the money. It proactively provides seamless technology integration, updated systems and expert technical support at all times—not just when something breaks.

It meets all of your IT needs, plus increases your Team’s efficiency and productivity.

  • Control IT costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

  • Economy of scale

    As your business grows, its support structure needs to grow too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

MANAGED IT SERVICES

BRIDGICARE

MANAGED IT SERVICES

Our IT Managed Services deliver proactive and complete management of your IT systems so you can focus on growing and managing your organization.

We provide essential IT management services on a monthly flat rate subscription basis, including computer/server 24/7 remote monitoring and management, hardware and software support, endpoint security, unlimited Service Desk support, and network management. In short, we offer our “BridgiCare” managed IT service plans using a three-tiered, per-device approach.

  • BridgiCare BASIC

    Designed for businesses with basic IT requirements and just need remote monitoring only.

  • BridgiCare PLUS

    Designed for small and medium-sized businesses looking to eliminate costly break/fix IT services.

  • BridgiCare PREMIUM

    Considered “total care.” A fully comprehensive plan for any business size or needs.

Pricing and plans

FIXED, FLEXIBLE, AND STANDARD MANAGED PLANS THAT ADAPT TO YOUR NEEDS

BridgiCare BASIC

Designed for businesses with basic IT requirements.
  • The BridgiCare BASIC package is for remote monitoring and alerting services only. This includes a per-device component cost plus hourly costs for remediation services and support.
  • BridgiCare BASIC is good for businesses that don't need full-time support. Maybe they have someone in their office that can take care of day-to-day requests, and they only need help with the backend management.
  • What's included:
    • Remote Monitoring
    • Windows Updates
    • Antivirus Protection
    • General Communication
    • Generating Tickets
    • Reactive Support
    • Time & Material/Hour Rate

BridgiCare PLUS

Designed for businesses looking to eliminate costly break/fix IT services.
  • BridgiCare PLUS is our mid-tier offering. It has a per server, per workstation, per month pricing component. The plan includes everything from the previous tier with the addition of unlimited remote support. Projects are not included in this agreement.
  • BridgiCare PLUS is for businesses that want full-time unlimited proactive and reactive support but want to pay for projects when they need them.
  • What's included:
  • Everything in BridgiCare BASIC, plus...
    • OS & Software Patch Management
    • Asset Management
    • On Premise / Cloud Backup Mgmt.
    • Workstation Hardware Support
    • Software Support (Office 365, OS, 3rd Party Apps., etc.)
    • Server Monitoring, (HW/SW Maint., Hotfixes) Network Monitoring, (HW/SW Maint., Hotfixes*)
    • Printer Queue Administration
    • VPN Management and Administration
    • Bi/Monthly Health Analysis and Reporting

BridgiCare PREMIUM

A fully comprehensive plan for any business size or needs.
  • BridgiCare PREMIUM can be considered "total care." It's designed for businesses that don't want to think too much about budgeting their tech costs and instead want to put their focus on other aspects of the business.
  • You get one price for unlimited support, and projects and additional virtual CIO (vCIO) support. It’s perfect for businesses that view technology as an investment for the future and not an expense.
  • What's included:
  • Everything in BridgiCare PLUS, plus...
    • Virtual CIO (vCIO)
    • Vendor Management
    • Software Licensing Management
    • Device Hardware Warranty & Renewal Management
    • Quarterly Technology Assessment Meetings
    • Policy Management and Governance
    • Systems Integration & Project Management
    • Technology RoadMap & Strategic Planning
    • Audit Support; Licensing, Security, & Compliance
    • Zero-Trust Threat Protection Policy Support
FAQ

FREQUENTLY ASKED QUESTIONS

Find answers and solutions to common IT issues. If you can’t find an answer, contact us and we will be happy to help.

What exactly are Managed IT Services?

Simply put, Bridgitech Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Bridgitech acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Bridgitech serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

How long is a Managed Services contract for?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or Service Desk support, Bridgitech makes it simple with an affordable and customized flat rate service plan.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data center. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Microsoft Office 365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

CONTACT US

How It Works

GET AN IT SOLUTIONS QUOTE

Please contact our team or complete the form below. A representative will contact you.

  • Phone: (800) 451-9156
  • Email: customerservice@bridgitech.com
  • Monday-Friday (8am–5pm EST)
  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.

Let us provide your company with the IT support you need. With a simple approach to pricing, we make it easy to have your own dedicated IT department.

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems. Is Bridgitech right for your organization?

Contact Us

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