When an issue arises, the Bridgitech Service Desk team will be your first line of defense to initially provide tier one remote support. Tier one support will try to identify the cause of the issue and to determine the corrective actions required. Remote support results in a minimal amount of downtime for the client.
The Bridgitech Service Desk is staffed by experienced and qualified support analysts and engineers. If an issue arise with our client, they can contact our Service Desk directly by phone, email or through our client portal for support. All support tickets reported are logged, investigated, and responded to in accordance to an agreed service level agreement.